Business Support Co-Ordinator, Ascot & Esher

Knight Frank is looking to hire an exceptional individual to join the Lettings team as a Business Support Coordinator to support our busy Ascot and Esher offices, supporting the team in all aspects of their day to day and compliment the smooth running of this office.

We are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 487 Offices across 53 Territories. Discover More About Knight Frank

Role:

In the Business Support Coordinator role you will be responsible for maintaining a smooth running of our Ascot and Esher offices, providing an exceptional service to our clients, supporting with the Lettings administration, best practise, marketing and information security and IT.

Responsibilities:

• Greet clients in a polite and welcoming manner by offering refreshments when necessary
• Answer incoming calls and help with walk-in clients, taking accurate messages
• Assist with diary management for the office to include arranging and organising property visits and viewings
• Support Department Head with implementation of Customer Experience initiatives
• Create new property activity records and update when required
• Assist with the Client Due Diligence process for clients and counterparties
• Managing all aspects of advertising and marketing (Mailers, brochures, window cards, pitching materials)
• Systems champion – be a trouble shooter with system processes and procedures
• Onboarding of new starters (ordering equipment/permissions, log ins, etc.)

Key Experience Required:

• Prior experience in a Business Support, customer service or front of house role preferred
• Knowledge of the industry is a bonus

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Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.