Business Support Manager

Business Support Manager

6 month FTC

Hybrid working - 2 days per week onsite in Halifax

Salary circa £65,000 per annum

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

My high-profile banking client is recruiting for a Business Support Manager to be responsible for the delivery of a wide range of operational support services

You will be part of a fast-paced, agile environment, working closely with the team to drive efficiency and effectiveness, focusing on risk, governance, resource planning and recruitment, cost management and investment spend. Acting as a trusted partner to the teams we support, you will use your personal insight to drive focus on the areas that matter the most.

We value diversity and inclusivity in our teams and are keen to see applications from a variety of backgrounds and previous experience. We are looking for people who can demonstrate some or all of the following:

• A prior background working in a similar role, for example as operations management, project management office, business management or possibly a financial analyst.


• Previous experience of financial management, forecasting, investment spend and cost management processes.


• Previous experience of risk management, governance, resource management, recruitment and reporting.


• Excellent communications skills, both written and verbal, with the ability to engage a wide range of partners.


• Organised: Ability to plan and deliver to timelines, work flexibly to support add hoc requests.


• Experience with Waterfall and Agile delivery methodology


• Strong technical and analytical skills, detailed-oriented but able to analyse and distil insight from data


• We also love to see a passion for continuously improving. We work as a Team of Teams which enables us to work well together in response to changing demand.


• Subject matter expertise in some of the Excel, Powerpoint.

Not essential:

• Subject matter expertise in some of the Change related tools - e.g. Confluence, JIRA , Power BI

If this is of interest to you, please apply with an up to date CV. If you have not had a response following a 48 hour period, please assume that your application has been unsuccessful on this occasion.