Address
Form of work
SalaryPlymouth
Contract
15 months+
13 per hour umbrella
A 15-month full time vacancy has arisen in the Democratic and Member Business Support team, carrying out administrative duties supporting the elected members in their role as a Councillor. You will also be required to provide support to the Legal department as resilience for our Legal Support Officer role.
The working pattern will be Monday-Friday 9-5.
Main Duties:
Communicate with customers in a variety of ways as required e.g. face, online, over the phone, providing clear information about how to access services (25%)
Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary (20%)
Accurately update information on relevant systems e.g. Academy, Civica, Carefirst (30%)
Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g. financial transactions for chargeable services (20%)
Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice - supporting a continuous improvement ethos (5%)
The Candidate:
GCSE's A - C (9-4) or equivalent in English and Maths
Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.
Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
Ability to take ownership of issues and see through to a resolution for customers, keeping them informed as required.
Ability to process basic service requests.
Customer care skills and the ability to show initiative when dealing with customer enquiries
Experience of providing an effective and efficient Business Support service to customers.
How to Apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
