Ict Business Support Officer

We are currently recruiting for an ICT Business Support Officer to work for Devon and Cornwall Constabulary at their headquarters in Middlemoor Exeter.

This is a temporary role working Monday to Friday 37 hours a week.

PLEASE NOTE DUE TO THE POLICE VETTING CRITERIA THE SUCCESSFUL APPLICANT MUST HAVE RESIDED CONTINUOUSLY WITHIN THE UK FOR AT LEAST 3 YEARS AT TIME OF APPLICATION.

PRINCIPLE ACCOUNTABILITIES

To undertake Supplier Management activities in respect of the support contracts and software licenses with Suppliers of ICT services and products. In particular to:

• Monitor and review all ICT Supplier Contracts and Agreements to ensure that they remain in date, achieve value for money and meet the needs of both ICT and the end users.
• Perform ICT Support Contract and Licence renewals with awareness of budgetary constraints, in close liaison with ICT Service Owners and other stakeholders as authorised.
• Be aware of budgetary constraints and the controls in place, raising orders or making recommendations, as appropriate.
• Liaise with relevant stakeholders to ensure all stakeholders are kept fully informed of any changes.
• Seek to resolve enquiries from suppliers, service owners or Alliance Finance teams, conducting research using various systems or through liaison with various teams.
• Monitor, analyse and report on Supplier Management activities relating to all ICT Suppliers through maintenance of Supplier Management records.
• Maintain up to date and accurate contract and licence records.

The list of duties is not restrictive or exhaustive, and the post holder may be required to carry out duties from time to time that are either commensurate with and/or lower than the grade of the post in order to meet the needs of the police service.

ESSENTIAL CRITERIA

• Experience of working with ICT service contracts and demonstrable ability to understand the main aspects.
• Financial and budgetary awareness.
• Ability to deliver process improvement using the ITIL methodology
• Broad all round knowledge and experience of ICT technologies.
• Excellent communication skills, with the proven ability of communicating at all levels, through meetings, presentations and written reports.
• Able to plan and deliver information to the organisation using a variety of communication media
• Achievement of or working towards the ITIL4 Foundation qualification.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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