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Salary The NEC Group is the UKs leading live events business operating in exhibitions, conferences, music, sports, family entertainment, and hospitality. We Bring Live to Life, creating destinations of the future, and helping customers make every moment count. From world leaders, rock and pop royalty, to hosting some of the globe’s most well known brands.
As one of the largest regional employers, the NEC Group offers people with talent, spirit, and passion some of the region’s greatest careers. We are successful because of the people we employ, and here's where you come in.
We have an exciting opportunity for a Business Systems Analyst to join our Sales and Customer Support Team. Responsible for facilitating the Sales process by compiling, validating and uploading exhibitor data into our CRM System and provide in depth support to the wider Sales and Customer Support team.
Key Responsibilities:
- To develop and maintain a full understanding of NEC Group Sales and Customer Support range of products, services and processes
- Assist with the maintenance, configuration and ongoing development of the all core systems Sales and Customer Support use to ensure the systems deliver effectively within the business
- To ensure quality management information can be produced on a regular basis to aid and improve operational activity
- To aid the sales process ensure exhibitor data is compiled, validated and uploaded into CRM system in line with service level agreement
- Ensure the defined processes are followed to ensure governance of the data held in the system
- Ensure documentation and training materials are up to date
- As system expert provide guidance to the team on the use of core systems. This will involve responding to system related queries and resolving them
Skills and Experience:
- Computer literate to high level with Microsoft Office and other systems
- Experience of maintaining and configuring systems
- Excellent attention to detail whilst working at pace
- Experience of producing high quality management information
- Good time management and organisational skills, with a proactive and flexible approach. Able to self manage
- Demonstrates excellent customer care and team working skills
- Good communicator, both written and verbal to all levels, with ability to exercise discretion when required
What we offer:
- 25 days annual leave rising to 26 after one year plus all UK bank holidays
- Free Onsite parking
- Free lunch when office based or on site
- Potential home working options for part of the week
- Pension matching up to 7% and
- We will provide you with a Life Assurance cover if you are actively contributing to the NEC group personal pension plan and have joined at the first opportunity or within 12 months of becoming first eligible
- Private Medical Insurance funded by the company
- Great Learning and Development
- Employee Assistance Programme
- Dental, Cash Health and Holiday Buy flexible option
- Exclusive Discounts and many more great benefits
The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home within the NEC Group.
Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us
Disclaimer: due to high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams manage application levels while maintaining a positive candidate experience. So please submit your application as soon as possible to avoid disappointment.
