Business, Transition And Governance Manager, Band 8A

eHealth provide a range of services to customer organisations and sectors across the Health & Social Care System in Northern Ireland. The post holder will be primarily responsible for managing the business performance of the services delivered to these customer organisations and supporting growth in eHealth services. This will include leading in support of the Head of eHealth in the development of new Service Level Agreements and/or variations to existing Service Level Agreements and implementation of agreed SLA processes. This will also ensure all services provided are accurately reflected and costed. A key part of the role is ensuring that the services delivered to customers are of the agreed quality required to support the wider business needs of the HSC. This will require working closely with all ITS service areas, the Portfolio Management Office and our customer organisations. This post will include responsibility for monitoring and reporting of key performance data in relation to Service Level Agreements. The post holder will also be responsible for developing and leading on Business Planning processes, leading the review and implementation of Customer Survey approaches and methodologies, review and development of Benchmarking approaches and ensuring reporting arrangements are in place for customers, governance forums and ITS SMT. The post holder will also actively lead on behalf of eHealth and co-ordinate the development of new systems and services transitioning to eHealth, liaising with external customer organisations and internal service areas. .

Demonstrate evidence of Business Case development involving significant projects spanning more than 12 months

At least 2 years experience in the use of Microsoft office in a workplace environment including Word, PowerPoint and Excel to support high level reporting for a wide range of audiences and the ability to analyse and interpret complex data

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Evidence of managing contracts in a public sector environment