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SalaryService-driven, experienced within a Call Centre environment and with a desire to drive success within our team, we are seeking our newest Team Manager to lead, manage and develop our dedicated team of Holiday Let Advisors at our Chester Head Office.Joining as a key player in our Management team, you will ensure we deliver the very best onboarding experience to Owners looking to let their properties through Sykes Holiday Cottages.
- Paying a salary circa £28,000 per annum working 5 days out of 7, Monday-Sunday
- Plus access to our annual STIP (annual company-wide bonus) scheme with an additional 20% of your salary
- Plus an additional day off for your Birthday
- Plus an additional two volunteering days per year
- An enhanced maternity and paternity policy
- Personal development and opportunities to be recognised
- Study support for additional qualifications, courses and accreditations
- Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
- On-site gym at our Chester HQ
- Regular social events including weekly Breakfast Club and 'Bring your Dog to Work' day!
Our Property Recruitment Team Manager will be our latest crucial driving force in our ongoing success and department direction, motivating, developing, and driving a team of Holiday Let Advisors to deliver the highest levels of conversion, quality, and customer service whilst managing the shifts within the department and the owner journey of property lead to go live!Acting as the first points of contact for new Owners, our newest Manager will ensure our team respond within tight deadline to meet essential SLA's whilst their team provide potential new Owners with expert advice in the products and services Sykes provide whilst guiding through their intention to holiday let and on-board with Sykes Cottages.With previous Team Leader and Management experience, our newest Team Manager will ensure your direct team are driven to succeed, ensuring the department exceed their targets, deliver outstanding owner service delivering exceptional owner experience whilst ensuring a supportive, nurturing working environment. We are looking for those who can share in our vision for delivering the very best in service to our Owners.Working alongside our team of Managers. you will ensure the day to day running of our successful department whilst maintaining a focused and motivated team.We know what kind of people make our team a success and are seeking someone with a talent for delivering outstanding results, able to positively drive change, and motivate and inspire team members whilst creating an environment oriented to trust, open communication and creative thinking!As our newest Team Manager, a typical day will see you:
- Be accountable for team performance which includes responding to SLA's within an agreed timeframe within the funnel.
- Upsell and negotiate with owners to ensure all properties offer a wide range of commercial features and ensure your team follow your lead.
- Understand all organisation's products, services, procedures, guidelines and how value plays a strong link to retention.
- Conduct regular staff performance reviews and drive performance improvements.
- Feedback to relevant department on improvements based on staff/owner feedback.
- Ensure a safe and harmonious working environment.
- Motivate and support team members.
This is a fantastic opportunity for those with looking to step into a Managerial position, who are keen to join a passionate, driven leadership team and who is eager to see their contribution to a successful team! If this sounds like you? you love what we are about? or you want to learn more about this new challenge? We want to hear from you!
