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Form of work
SalaryAdecco are so proud to be recruiting for a Customer Service Specialist on behalf of our client - an innovative, and progressive bank. This role sits within the Savings team.
You will be responsible for supporting existing and prospective customers, via different platforms (phone, message, email, chat and post).
Salary: £25,000
Location: Chester
Duration: Permanent
Responsibilities:
- Provide exceptional Customer Service to customers via telephone, email, and webchat.
- Continually develop your knowledge on all the products and services so that you can assist customers with their queries and assist other departments.
- Ensure all customer information is accurate and kept up to date.
- Obtain supporting information and documentation to complete Know Your Customer and anti-money laundering checks.
- Take ownership of customers by focusing on activities such as converting enquiries from prospective savers to opened accounts.
- Proactively propose initiatives which will improve Customer Service, efficiency and satisfaction
Key Skills and Experience:
- 3 years of experience working in Customer Service - finance industry desirable.
- Passion for delivering a great Customer Service.
- Confident on the phones, and asking questions when there are areas of concern.
- Knowledge of regulatory policies are desirable.
If you are interested in the above, please apply directly to the advert!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
