Care Operations Manager

** £40,000 ** Monday - Friday, 35 hours ** working a mix of hybrid and within the community

Our client is looking for a Care Operations Manager to have full oversight of the daily operations of the organisation and ensure workers are fully compliant in line with regulatory guidance and legislation. We will also be looking to expand our self-funded care business. This is ideal for someone who currently works or aspires to a role in Senior Operations Management.

Job Description:

• Develop and lead a team of Senior Service Managers
• Ensure that resources in the organisation are being allocated correctly
• Manage and ensure there is adequate cover of the out of hours service
• Work with HR to identify recruitment needs
• Work with the Head of Care Operations & Registered Manager to ensure compliance and safe ways of working
• Establish and maintain effective 360 communication with the operations, training and compliance and contracts team
• Offer supervision, coaching and development advice, support, and guidance to direct line management and care staff at all levels
• Work with the Fundraising, Marketing and Communications team to ensure clear direction for fundraising and grants
• Review the Service Development Plan with the Training and Compliance Manager to ensure overall compliance across the care team in all aspects of current legislation
• Investigate and respond to complaints and compliments in line with company policy
• Liaise with finance to ensure clear reporting and maintenance of budget allocation
• eLiaise with the Head of HR/HR Manager with any ER concerns within the operations team
• Have overall responsibility for IT devices within operations
• Produce reports outlining the performance of the care team for submission in the Quality Assurance and Compliance Group
• Grow and develop services within the care team through increasing delivered hours in accordance with the Surrey County Council Contract

Person Specification:

Minimum NVQ 5 in Leadership/Management in Health & Social Care.

OR

Transferrable qualification in a similar discipline, e.g., Higher Education Certificate/BTEC (Care Management, Business Management etc)

• Previous organisational leadership and line management experience, ideally in a care setting, including rostering and completing observations and supervisions
• Excellent verbal and written communication skills
• High level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software
• Experience of designing and writing reports to ensure information is shared in a timely manner.

Additional Information:

• Based in Leatherhead, hybrid
• £40,000
• Onsite parking
• Pension scheme
• 45p per mile mileage