Address
Form of work
SalaryWe are hiring a pro-active, practical, technically minded and customer care focused person to join our Lifeline and Assistive Living Service at Corserv Care.
Your job will be a customer facing position, where you are responsible for Customer Support and taking a holistic approach to meeting the needs of the customer. Delivering each step of the service process, from enquiry, to assessment, to the installation and set-up process, aswell as maintenance and collection of Lifeline alarm systems and other technology enabled care (TEC). Working with other teams within the business to ensure the best service is given.
The Lifeline and Assistive Living Service is a Technology Enabled Care (TEC) service offering high quality call handling, monitoring and installation of personal alarms, sensors and other TEC equipment to support people to remain in or return to their own homes and be as safe and independent as possible through the support of appropriate TEC equipment and 24/7 monitoring.
TEC is a vital component in the future of care and plays a pivotal role in preventive interventions such as reablement. This will be a role managed by Lifeline and Assisted Living service and will work alongside our reablement teams to build strong, local partnerships and engagement whilst ensuring that TEC is always considered as part of the wider reablement offer and dispatched to customers quickly.
This role is an essential part of the Lifeline and Assistive Living Customer Support Team, and the successful candidate will be responsible for working across each part of the service, with duties including but not limited to processing referrals, liaising with clients and their representatives, installation and maintenance of (TEC) equipment, and emergency call monitoring.
The role will support the monitoring and responding to calls and alerts received by the 24 / 7 / 365 Alarm Receiving Centre, working as part of a team delivery quality support to a range of clients and partner organisations.
All calls need to be answered in accordance with TEC requirements and standards. Calls will include potentially emergency life-threatening situations where you will provide the appropriate help, advice, and assistance to callers who may be in distress, including escalation to the emergency services.
The role includes administration support to the Lifeline and Assisted Living Service Customer Support department, including but not limited to stock control and equipment, processing of referrals, co-ordinating appointments, and the accurate inputting and maintenance of client and related data.
This role is a mixture of office-based Customer Support functions and working within peoples home to install TEC equipment, duties will be proportioned out on a rota basis and flexibility will be essential in order to meet the needs of our TEC service and customers.
About you
- Level 3 in Customer service or able to demonstrate relevant significant customer facing experience
- Basic practical/technical skills and demonstrable ability to utilise basic installation equipment e.g., drill, screwdriver, plug socket testing equipment.
- Ability to work at moderate heights i.e., step ladder height.
- Demonstrate good skills and abilities to be fully conversant with installation manuals and procedures
- Good knowledge and skills in the use of databases including data input/record keeping
- Knowledge of lifeline and other technology enabled care equipment is desirable
- UK Driving Licence required. Use of company van during work hours, returning vehicle to base office each day.
This role is often the first point of personal contact by members of the public and our customers. Uniform, equipment and training is provided, and you will have access to branded vehicles during your working day in order to create and maintain a thoroughly professional image at all times.
Our offer to you
Salary: 23,000 plus benefits
Working Hours: 37 hours per week. Monday to Sunday on a rota basis between the hours of 8am and 6pm, with potential for occasional evening and overnight work. This will include office working with an element of home working.
Contract Type: Permanent
Base: Victoria, Roche.
Working with us you will have an employee benefits package that includes:
- Generous pension scheme with employer contribution
- Employee discount scheme and wellbeing events
- Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional, plus bank holidays.
- Cycle to Work scheme.
- Flexible working hours & home working options
- Investment and support in your continuous training and development
- Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider
To apply:
Please follow the link below to apply with your CV, or call our HR People Team for an application form
Closing date: 16:00, Monday 19th February 2024.
