Case Officer

We are looking to recruit a highly skilled investigator with a passion for improving the safety of patients using pharmacy services and maintaining public confidence in pharmacy.

Closing date: 21 March 2024 (11.59pm)

Interview dates: In person Office Based InterviewsTBA

Salary: £31,613 - £ 36,698 per annum, depending on skills and experience, plus benefits

Location: Canary Wharf, London (Hybrid working approach, approximately two days per month in the office)

Hours: 35 hours per week, from 9.00 to 5.00, Monday to Friday, Part-time and flexible working will be considered

The Role

This is an exciting opportunity to make a positive contribution to a dynamic, forward-thinking and successful team.

As a Case Officer you will be at the front-line of the regulatory work we undertake. Working in a fast-paced environment, you will be responsible for running your own case load, which willrequire you to identify regulatory concerns, plan and conduct a proportionate investigation, assess the risk posed to patients and the public, make recommendations as to the future progress of the case and work closely and collaboratively with colleagues across the inspection team, in-house advocates, and external legal and regulatory agencies.

This role is subject to a basic Disclosure and Barring Service (DBS) check as part of our pre-employment due diligence.

The successful applicant will:

• Possess proven analytical skills with a critical eye for detail and strong written and verbal communication skills, including the ability to assess and adapt your style dynamically when needed.
• Have experience or be able to demonstrate the ability and propensity of conducting complex and laborious investigations, whilst demonstrating a high level of integrity, skill, and professional judgement, particularly when dealing with sensitive or confidential matters.
• Understand the importance of building effective relationships, taking responsibility and working as a team. Be naturally curious and understand the bigger picture, recognising how their work contributes to team and organisational objectives.
• Take a person-centred approach to resolving conflicts and disputes to deliver a high-quality, customer-focused service.
• Possess a fast-paced and varied role, allowing you to broaden your skillset with access to development opportunities, career pathways and training within the organisation.
• Be able to demonstrate accuracy whilst working efficiently to meet challenging deadlines.
• Have an unwavering commitment to equality, diversity, and inclusion.

Benefits when joining our team

In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:

• 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
• A choice between two pension providers: NHS pension scheme or Standard Life.
• Flexible working arrangements.
• Career breaks and sabbaticals.
• Private medical insurance, life assurance, season ticket loan, bike loan and many more.

About the GPhC

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.

Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.

Following the Covid-19 pandemic, we have adopted a hybrid working approach which combines office and home working. Staff are predominantly home-based and office attendance depends on the nature of the role and the requirements of the team.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

Applying for this role

If you feel you have the required experience and skills and would like to join us, please complete our application form, including thesupporting statement section explaining how you meet each of the criteria for the role, and where you found out about this vacancy. In this statement, please provide any relevant examples to outline your knowledge and skills by applying the 'STARR’ methodology. Please note that applications without a supporting statement will not be considered.

Please consult the knowledge and skills section of the job description document to help you prepare your application.

We welcome applications from all sections of the community

We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.

As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.