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SalaryWe're currently recruiting a dedicated Catering Team Leader to help ensure the smooth running of the operations in Edinburgh Zoo 20 hours per week, between 9am to 5pm between Monday and Sunday.
As a Catering Team Leader, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
More about the role:
- Supervise the Catering team effectively
- Ensure the highest level of catering standards are met within your team at all times.
- Support the Catering Manager with changing business demands.
- Undertake and record all training.
- Coach and support team with any training or day to day issues that may arise.
- Complete audits whilst also achieving the service and product delivery standard
- To be polite, professional and friendly at all times with customers, clients and colleagues
- To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
- To maximise all sales opportunities through selling techniques
- To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice
- To actively gain customer feedback, passing information gained onto your line manager to make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
- To report health and safety issues to your line manager, including all accidents and near misses
- To promote good safety habits and methods of work
- To serve customers with hot and cold food and beverages on a counter during service times
- To ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements
- Previous experience supervising frontline teams within a similar environment
- Good communication skills in order to be able to liaise with a wide range of team members and customers within your work environment
- Able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety
- Customer service focused
- Team player and can-do attitude
- Takes pride in personal appearance and hygiene
- Self motivated and able to use own initiative
- Ability to work under pressure whilst maintaining a positive attitude
