Claims Administrator

Are you a reliable, accountable, and customer-focused individual? Our client, a leading organisation in the automotive industry, is seeking a Claims Administrator to join their dynamic team. As a Claims Administrator, you will play a pivotal role in managing claims files and ensuring a seamless experience for customers, dealer partners, and repairers.

What you'll be doing:

• Taking charge of the management of claims files in mechanical breakdown contracts according to subscriptions taken out and in compliance with internal procedures defined by our client.
• Checking and processing warranty claims files, providing the highest level of service to customers, dealer partners, and repairers.
• Managing technical relationships with main dealer workshops and repairers, informing and managing customer and repairer communications.
• Registering any forms of dissatisfaction or complaints, ensuring a prompt resolution.
• Assessing each incoming claim (online and email) and determining if it meets the policy terms and conditions, authorising or rejecting accordingly.
• Ensuring administrative completeness of the file, including beneficiary contact details and vehicle identification.
• Promoting a positive attitude amongst the team.
• Actively participating in the improvement of claims processes, contributing to a more efficient workflow.
• Providing support to the Claims team and other departments when required.

What we're looking for:

• General knowledge of motor vehicles.
• In-depth UK Corporate Product knowledge (specific training will be provided).
• General PC skills and experience in MS Office.
• Strong teamwork skills, collaborating effectively with others.
• Excellent listening and empathy skills when dealing with customers.
• Demonstrated integrity, reliability, and accountability.
• Initiative and problem-solving abilities.
• A passion for promoting and supporting company values.

Working Hours: Rotational 8:00am - 4:00pm / 9:00am - 5:00pm, Monday-Friday

Salary: £23,000 - £24,000 per annum

IMMEDIATE START!

Join our client's vibrant and enthusiastic team, where you can contribute to the success of their claims department and make a real difference in customer satisfaction. Apply now to embark on an exciting career as a Claims Administrator!

Incredible company benefits including: free parking, on-site kitchen facilities, private medical and health care, auto-enrolment on pension scheme and more...

Apply directly or call Adecco Warrington to speak with a consultant.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.