Address
Form of work
SalaryThe Claims
Handling team provides an outsourced managed claims service handling
professional indemnity schemes on behalf of leading insurers. The team provided
significant value to the wider RPC law firm through the provision of referrals
and is an important aspect of the firm’s insurance business and future
strategy.
Collectively, you will be
responsible for building and shaping the team for the future, embedding
principles of lean and efficient working, and establishing the culture, values
and behaviours that make for an attractive and varied legal career.
The main responsibilities will be assisting team
members with administrative tasks including:
Opening new matters and inputting data into the claims
management system
Sending
acknowledgements
Conducting
conflict searches
Assisting
with diary management
Ensuring
that all basic administrative tasks are completed accurately and timely, i.e.
filing, scanning, making / receiving telephone calls, dealing with enquiries
etc.
Dealing
with financial matters, for example arranging and processing payments, dealing
with billing and accounts queries, recording and updating financial information
etc.
Capturing
and collating required Management Information – for performance management,
client reporting, Service Level Agreements etc.
Liaising
with insurers and brokers to request full policy information
Ensuring
policies, proposal forms and schedules are properly filed
Management
of centralised mailboxes
Providing
excellent customer service at all times
Training
Business Administration Level 3 Standard
Qualifications required
Minimum
6 x GCSE grades A*-C or 9-4 including Maths and English
Skills required
Knowledge
and use of Microsoft office (including Excel, Word, PowerPoint and Outlook)
Prospects
At this
stage, we envisage there will be opportunities to work in the Claims Handling
team as an administrator following an initial 18-month fixed term contract
whilst the apprenticeship is undertaken.
Qualification / Standard : ST0070 Business administrator
Duration 16 months
