Claims Handler

CLAIMS HANDLER

FULL TIME & PERMANENT

Based in Northwich, Monday to Friday

Salary: £23,500 - £25,000

Residential Management Group (RMG), with more than 100 years of successful property management experience, is one of the UK’s largest and most respected property management companies and we are continuing to grow!

We have two brand new opportunities for Property Insurance Claim Handlers. You will be based in our Northwich Office, Monday to Friday.

If you enjoy working in a fast paced, results driven, customer focused role, this could be the job for you!

As our newly appointed Claims Handler, you’ll be working on claims associated with our Captive Scheme (claims below approx. £250,000), delivering a high quality, professional advice service, seeing all claims through from beginning through to conclusion.

As this is a brand-new role, you will have the opportunity to shape this job as your own – drawing upon your previous claims handling experience, recommending processes to ensure we manage claims promptly and provide an excellent customer service.

What are some of the tasks you will be doing day to day?

• Manage a caseload of captive scheme property insurance claims from receipt to completion.
• Advise and update clients about relevant events and discussions during their claim.
• Regularly assess the status of claims with clients, insurers, brokers and/or their advisors/solicitors, including updating and informing them of any additional
• information acquired during the claims process.
• Offer appropriate technical advice to clients throughout the duration of the claim.
• Ensure your market, insurance, legislation, and other technical knowledge is up to date.
• Run claims efficiently and keep the system updated with all relevant information.
• Ensure that claims statistics are accurate and produced in accordance with SLAs.

What are we looking for from our Claims Handler?

Over and above anything else we’re looking for self-motivated people with a positive attitude. It’s a given you will be a great communicator, be able to demonstrate empathy, whilst supporting our clients during what may be a potentially stressful time.

We’re looking for…

• Previous claims handling experience is essential
• First class customer service skills, where providing a great service just comes naturally to you!
• Super organisational skills, and the ability to effectively manage your own caseload of claims
• Results driven, with the ability to meet deadlines
• Excellent communication skills both written, verbal and listening
• Working knowledge of Outlook, Excel and Word

What does RMG have to offer?

• A 37.5 hour working week with a salary of £23,500 – £25,000
• 25 days holiday plus Bank Holidays plus your Birthday off (if it's a day worked)
• Free onsite parking
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• A career with RMG! 57% of our employees moved into new roles in 2023, we take pride in supporting employee development!
• Sponsorship for study and professional qualifications (up to 5 study days)
• Employee wellbeing initiatives
• Employee Referral scheme (you could earn up to £1,000 for each successful referral)
• Pension scheme
• Life assurance - 4 x annual salary
• Free eye tests
• Cycle to work scheme
• Two paid volunteer days per year
• Potential to be rewarded with 2 additional days annual leave
• Corporate Social Responsibility events throughout the year
• Access to our Group Rewards Site, which includes many discounts and offers

About RMG

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 127,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work.

And it doesn’t stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential. 57% of employees moved roles in 2023.

RMG embraces diversity and equal opportunity in the workplace.