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SalaryJob TitleJob Title: FNOL Claims Handler
Location : Warrington
Salary : Upto £28,000 DOE
Your new role:
To handle FNOL Motor Claims on behalf of our Broker Claims Teams, for clients who require the reporting of motor vehicle incidents to their respective insurers.
Identify potential clients that would benefit from our in-house claims services, utilising liability assessment skills and assess individual client suitability
Key Accountabilities:
To provide a claims handling service by acting as first point of contact for clients
Reporting and recording details of new motor incidents and submitting the FNOL to the clients relevant motor insurer and broker
Liaising with insurers, repairers and other agents.
Promotion of our in-house claims services to clients
Duties:
Accept Telephone and FNOL claims from clients.
Manage the FNOL process with the client to determine the most appropriate course of action.
Understand the claims journey as to actions required
Instruct repairers and service providers when required
Manage the repair Process with the approved repair network where appropriate
Initial liability assessment
Undertake any other duties as necessary
Skills required:
Clear confident telephone manner
Strong communication & interpersonal skills
Self motivated
Show good emotional control and behaviour under pressure
Remains positive and enthusiastic when dealing with difficult people
Takes a proactive approach to solving people and customer problems
Wants to make the customer feel valued
Can identify the most appropriate solution to fit the situation
Is confident when influencing others
Attention to detail maintaining accuracy in data collection and management
Knowledge of Proclaim is an advantage
Regulatory Knowledge
Industry codes of practice
Relevant legislative and regulatory requirements
Personal Attributes
Team Player
Excellent time management
Professional appearance
Excellent telephone manner
Keen ? Give me a call on or email your cv over by applying below
