Claims Support Assistant

• Fantastic opportunity to work closely with our Head Office Claims Department


• Ability to grow your career and enhance your skills


• Hybrid role with 60% homeworking and 40% in Stratford-upon-Avon

As a Claims Support Assistant in our Head Office Claims Team you’ll be part of a team that helps support the functionality of the department.

At NFU Mutual we put our customers at the heart of everything we do. We're proud to have built an enviable reputation for exceptional member loyalty, which is why 9 out of 10 customers renew with us each year.

You’ll deliver highly effective and comprehensive administrative support to Head Office Claims Department to meet requirements and to enable it to deliver its objectives in accordance with NFU Mutual policies. You’ll maintain, update and archive files and records ensuring they are accurate, up-to-date, and accessible for stakeholders.

You’ll co-ordinate and manage Health and Safety and Corporate Governance requirements in accordance with Group Policies and agreed timescales for Head Office Claims including all field-based employees.

This is a varied role where you will liaise with a range of internal colleagues, giving you great insight into claims and the insurance sector and could be the start of a long career.

To join our team, you must have the following skills:

• Computer literate with office 365


• Good communication- written and verbal


• Have a strong customer focused mindset


• Excellent organisational and administration skills and continually adapt your approach and easily multi-task in a fast-paced environment.


• Be a strong team player


• Good numeracy skills

Although not essential it would be desirable to have previous insurance of financial services experience. As would experience in H&S co-ordinating or process orders.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique.  We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.   

We recognise that some candidates may experience barriers during  the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

• Salary £20,000 to £24,000 


• Annual bonus (up to 10% of salary) 


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies. 

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.