Client Relations- Insight Business Partner (Fixed Term Contract)

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Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!

We have a fantastic opportunity within our Franchise and Programmes Team for a Client Relations - Insight Business Partner based at our office at One Stratford Place (OSP). Please note that this is a Fixed Term position expected to last 12 months

The Role

The purpose of this role is to support the relationship with the Department for Transport (DfT) whilst protecting the interests of the shareholders. You will be partnering with business areas to ensure targets are being met, obligations are being delivered and the client is aware of progress.

You will be responsible for supporting the Performance Based Fee (PBF) reporting process for designated areas of the business as directed, working with internal functions to write case studies, presentations, and reports, to deliver the best possible outcome for the business.

Within this role, you will act as a key conduit into the Annual Business Planning (ABP) process collating information from internal functions ensuring timelines and deadlines for submission are adhered to. You will monitor and track progress of relevant ABP KPIs, working with internal functions to capture data and evidence that supports performance against KPI targets.

Duties will involve providing guidance and oversight to key workstreams to ensure compliance with the National Rail Contract (NRC) requirements. In addition, you will also be required to provide updates to the wider team and report on progress of commitments, successes and flagging any areas at risk of non-compliance. This will also include any other reasonable duties as requested by the Head of Client Relations & Chief of Staff or the wider team.

What we are looking for

We are looking for a candidate who has good commercial experience of operational and strategic performance metrics, and experience in working to resolve complex commercial problems that may affect the delivery obligations of contracting parties.
The ideal candidate will have the relevant degree level or equivalent academic qualification (desirable), and a good practical knowledge of contract management. You should have the working knowledge of risk management processes.

The successful candidate will have effective relationship and stakeholder management skills, with a proven ability to influence at a senior level and manage external contractual relationships. You will be a team player with influencing and leadership skills

The closing date for all completed applications is on Friday 5th July 2024

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

• Genuine … be welcoming, customer-centric and respectful
• Professional… be solution-oriented, accountable and delivering to promises
• Proactive … be progressive, innovative and decisive
• Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!

What can we do for you?

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
• Free Travel on GA for you and your eligible family members
• Free Leisure travel on GA and 75% discount on other TOCS for leisure travel for eligible family members
• International travel discount card (FIP) for staff and eligible family members after 12 months service
• Opportunity to purchase additional annual leave of up to 10 days
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
• GA Hapi Benefits App-?our great benefits app which includes discounts across many retailers, days out and dining
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
• Annually issued 12 discount vouchers for family and friends to use
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)