Client Relationship Manager

Job Title: Client Relationship Manager

Location: Hybrid

Hours of Work: 35 hours per week (09.00 – 17.00)

Reports to: Chief Operating Officer

Salary: Up to £32,000 depending on experience

As a Client Relationship Manager, you will be responsible for overseeing and advancing key Client Relationships in the consumer finance and commercial sectors. Your primary objective is to serve as the main point of contact for designated key clients, ensuring the maintenance and enhancement of relationships to a high standard, retaining work, improving profitability, and introducing new or enhanced services.

Your role…

Represent the company at client review meetings/audits, ensuring the completion of all pre/post audit and review actions to a high standard.

Manage and plan al client meetings, managing health and safety and coordinating attendance from other areas of the business as needed.

Collaborate with reporting and data teams to generate client Management Information (MI) aligned with individual client requirements.

Maintain accurate client records, capture comprehensive meeting minutes, and ensure timely circulation and filing of minutes within 7 days.

Continuously evaluate and assess the service provided to clients in collaboration with the Executive Team.

Effectively manage client change and reporting requests, embedding changes into operations in alignment with business and client needs.

Assist the Executive in overseeing the strategic aspects of Client Relationships.

Collaborate with the Executive Team to review and refine existing propositions, research and manage the development of new propositions, and identify new business opportunities with existing clients.

Facilitate the integration of new clients or work streams into the team, liaising with key stakeholders.

Maintain a generalist knowledge of case law, legislative changes, best practices, and internal governance, risk, and compliance updates.

Finalise month-end invoices, liaising with Credit Control to ensure timely payments in line with client contracts.

Review commercial arrangements with existing clients to maximise income.

Foster positive relationships with key internal stakeholders.

Collaborate with the Chief Operating Officer on managing the commercial aspects of the service, including service pricing, and contribute to the budgeting and forecasting process.

About you…

Client-focused mindset

Flexibility to support business requirements.

Confident in client interactions

Driven to achieve excellence

Innovative and solutions-focused

Excellent communication skills

Ability to see the big picture while providing attention to detail

Works well with minimal supervision and for multiple stakeholders

Performs effectively under pressure

Strong organisational skills

Professional and presentable in front of clients at all times.

Your skills…

Good industry knowledge

Legal qualifications advantageous but not essential

General understanding of internal departments and their responsibilities

General understanding of key client and internal strategies

About us…

As one of the UK’s largest law firms focused solely on the recovery of debt, we appreciate the role we play in representing the industry and our clients to deliver real commercial results whilst preserving customer relationships. That’s why year on year we have been recognised as one of the top tier firms in the UK by leading independent legal directory, The Legal 500.

We are also part of the Arrow Global Group a European based regulated business operating in five different geographies, with over 9 million customer accounts, delivering strong financial returns. Our Purpose - building better financial futures.

This is a fantastic opportunity to join an organisation who are committed to making their service personalised and client focused by being transparent and delivering tailored solutions. Our office is based in Leeds City Centre in a great location close to local shops, bars, restaurants and transport links.

Your usual place of work will be Leeds. The Company may however require you to work from your home address for all or part of your working week. For the avoidance of doubt, this means that you have two places of work, your office base and your home address. You must have reliable internet connection at your home address.

What we can offer you…

Apply now for a chance to craft your own career path and join our talented teams. You’ll receive fantastic training and support, and a fantastic working environment too!

We offer a competitive salary and benefits package and we pride ourselves on rewarding success with our excellent annual bonus scheme:

25 days holiday + bank holidays

Length of service holidays (1 day per year up to 5 years)

Life assurance pay 4 x annual salary

Company sick pay (10 days in a rolling 12 months)

Income protection paid by the company

Private medical insurance paid by the company (classed as a benefit in kind)

Cycle to work scheme

Pension scheme matching 5%

Employee Assistance Programme

Plus flexible benefits available to purchase including dental plan, gadget scheme, buy and sell holidays, and gymflex.

We also have an employee recognition scheme and our charity foundation that allows employees to nominate as many registered charities as they like to receive a donation of up to £500 each.

Please note – we are an equal opportunities employer and authorised and regulated by the Solicitors Regulation Authority and Financial Conduct Authority - we will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening.