Client Service Manager

Global Client Service Manager Are you a great communicator, willing to build relationships with international corporate clients and eager to learn in the global benefits industry? If so we would love to hear from you and the best part is, the role can be based anywhere in the UK. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like In this role no two days will feel the same, the Client Service Manager (CSM) acts as the prime point of contact in managing the largest Global client relationships in Global Benefits Solutions (GBS) and has the proven ability to manage small and medium clients globally. The CSM is responsible for developing sustainable business partnerships with clients and driving profitable client retention and profitable revenue growth. The CSM is actively expected to contribute to Client Management Leadership, GBS and broader OLB initiatives. How this opportunity is different The CSM is ultimately accountable for the delivery of all elements of the service provided to their client(s) including on-going administration, projects, change, revenue and relationship. The CSM also responsible for improving quality in both the delivery of change and business as usual activities. This role partners with our clients to achieve joint goals and objectives. Skills and experience that will lead to success Building your integrity and credibility with clients and colleagues. Strong communication skills, helping you to explain complex issues to clients and colleagues. Confident in expressing your viewpoint, both with colleagues and clients. Constructive questioning and active listening skills to build a clear and deep understanding of the client’s circumstances. An ability to positively influence the behaviours and decisions of others: both clients and colleagues. An ability to manage multiple relationships and projects concurrently. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #li-hybrid #LI-LW1 2543637