Client Services Administrator

*Client Services Administrator - Southampton - ARD965067*
*Salary: £20,000 to £23,000 (Depending on experience)*
*Do you have Customer Service and Administration experience?*
We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete).
Our Client Services Administrators are a key part of our business, speaking to our customers on non-advised queries and ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you.
Our people share a common mindset that sets us apart. Our Client Services Administrators are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners.
You will be joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role.
*Responsibilities*
* Be the first point of contact for day to day administration from clients, providers and other internal and external sources.
* Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
* Co-ordinate administration of schemes, including invoicing, membership data, claims data & communication material.
* Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
* Ensure that client records and in-house system is always kept up to date.
* Attend internal and external meetings with Insurers and product training as required.
* To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.
*Essential criteria*
* Previous administration experience
* Excellent verbal and written communication skills
* Strong organisational and time management skills
* Strong Microsoft package ability
* Proven ability to adapt to change
* Proven team player
* Delivers a high level of customer service
* Willingness to develop
* Customer centric approach
* Efficient and reliable
*What do we offer in return?*
In return you will be welcomed and supported by our Ardonagh family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
* Holiday entitlement of 26 days plus bank holidays
* Opportunity to progress your career across the entire Ardonagh family
* Pensions scheme for when you feel it’s time to retire
* 24-hour support for physical and mental wellbeing
* 1 days paid volunteering day to give back to our communities
* The Spotlight Awards, where we shine a light on the brightest talent across our group
We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. *So, what are you waiting for? Apply today and one of our team will be in touch.*
If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, and a standard criminal record check.
_Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please._
Job Types: Full-time, Permanent
Salary: £20,000.00-£23,000.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Employee mentoring programme
* Financial planning services
* Health & wellbeing programme
* Life insurance
* Referral programme
* Store discount
* Work from home
Schedule:
* Day shift
* Monday to Friday
Supplemental pay types:
* Bonus scheme
Application question(s):
* To allow adding to our internal applicant tracking system, please confirm your email address? (Answer Required)
* Will you now or in the future require sponsorship for employment visa status? (Answer Required)
* What is your salary expectation for this role? (Banding: Salary: £20,000 to £23,000) (Answer Required)
Experience:
* Administration: 1 year (required)
* Customer service: 1 year (required)
Work authorisation:
* United Kingdom (required)
Ability to Commute:
* Southampton, SO15 2BB (required)
Work Location: Hybrid remote in Southampton, SO15 2BB
Reference ID: ARD965067