Client Services Administrator

Client Services Administrator - Clinic
Moorgate Fitness and Wellbeing Centre (London) | Clinic | Permanent | Full Time
Up to £25,000 per annum, depending on experience

40 hours per week

Our team at Nuffield Health Moorgate Fitness and Wellbeing Centre currently have an exciting opportunity for a Client Services Administrator who will be responsible primarily for our Clinical Services.

Our 12 room medical clinic provides Health Assessment, Physiotherapy and Emotional wellbeing services and you will have the opportunity to work alongside Physiologists, Physiotherapists, Doctors and Emotional Wellbeing experts to provide connected Healthcare.

The team member will warmly meet and greet all our clients, ensuring the smooth running of the clinic reception and with the client journeys as your top priority, excellent customer service is essential in this role.
The Client Services Administrator will deal with all appointments and bookings with the highest standard of attention to detail and customer focus. You will support with queries relating to physio, GP, health assessments and Emotional Wellbeing and create a professional first impression.
This role will require you to work an 8.00am - 4.30pm with 30 minutes for lunch.
Responsibilities include:

• Ensuring that all Clients are checked greeted with a smile and checked in

• Working as part of a team to ensure customer service levels exceed expectations

• Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.

• Management of diaries and client appointments for Health Assessments and Physiotherapy

• Strong communication skills with clients and employees both face to face, by telephone and written correspondence.

• Ensuring the reception area is neat and tidy at all times

• As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.

• To complete monthly KPIs

Skills/Experience required:

• Experience in a customer service focused environment

• Outstanding communication and customer service skills

• Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience

• A team player with exceptional planning and organization skills with the ability to multi task.

• Excellent attention to detail.

• Ability to work in a pressurised environment.

• Flexible and 'can do' attitude.

• Excellent customer service skills.

• Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word

• Experience of working within a medical setting (Desirable)

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme