Client Services Administrator

Fixed Term Contract | Up to £27,352 depending on experience

Purpose of the Role:

As a Client Services Administrator in our Wellbeing Centre, located in one of our prestigious corporate premises in Morgan Stanley in London, the role holder will be required to provide a professional reception and back office service for the Wellbeing Centre: managing queries in an efficient and timely manner for both medical clients and gym members.

Taking all the steps necessary to ensure an exceptional client journey from start to finish, the role holder will be expected to perform additional and ad hoc duties that may reasonably be asked of them.

The role holder will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.

Key Responsibilities:

• Provide an efficient, professional reception service for the department and manage both external and internal client queries, ensuring all enquiries are dealt with in an efficient and timely manner, escalating more complex queries to senior staff as required.

• Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.

• Input membership joining forms and allocation of membership cards.

• Maintain the office and reception area to a high standard ensuring the relevant information, promotional literature and refreshments are available to clients.

• Undertake filing, scanning and copying of documents as required.

• Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.

• Ensure that client’s confidentiality is maintained at all times.

• Provide admin support to the onsite clinical and fitness team.

• Coordinate courier services in and out of the facility for pathology.

• Update & maintain rotas for clinical and non-clinical staff.

• Take on additional administrative and ad hoc duties as the business requires.

• Ensure closing checks are always completed.

• Multidisciplinary team of Doctors, Physiologists, Physiotherapists, Clinic Manager, Programme Director, Assistance Programme Director and Fitness and Wellbeing Advisors.

Experience:

• Experience in administrative/office environment.

• Confident communicator with ability to engage effectively with general public and other health care professionals.

• Competent and confident IT user – intermediate/advanced skills in Word and Excel.

• Experience working in medical/fitness centres.

Role Specific Competencies

• Ability to prioritise and deal with varied workload effectively.

• Ability to multi-task and work well as a team.

• Reliable and trustworthy.

• Confident to take ownership of activities.

This job profile sets out the current duties of the post that may vary from time to time without changing the character of the job or the level of responsibility entailed. However, all job profiles are regularly reviewed and updated accordingly in line with business needs.