Client Services Training Coordinator - Hybrid

Client Services Training Coordinator – Hybrid

Location: London, hybrid, E1 8QS
Salary: Competitive, DOE
Contract: 1 x permanent role / 1 x Fixed Term role for 12 months

You are a strong Administrator who loves working in a client focused environment and who is looking for a varied, busy role.

Ideally, you have experience of working within an administrative function in a professional Training organisation / Learning & Development department although that is not essential as long as you have administration and customer service skills.

For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose.

We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for variety, innovation and purpose, you’ll find them all and more here.

Internally, known as Client Services Co-ordinator, your duties will be:

• To assist in the administration of the Company's training events
• To maintain the quality of Bond Solon's service to clients
• To develop and maintain professional working relationships with clients, trainers and internal teams
• Liaising with clients to determine details of inhouse training
• Liaising with trainers to ensure they have the correct documentation and venue (or virtual platform) details
• Liaising with internal venue teams to finalise delegate numbers, room requirements etc.
• Trouble shooting virtual platform issues
• Liaising with accreditation bodies overseeing the company’s qualifications
• Ordering course materials and confirming delivery by deadline date
• Dealing with queries from clients and internal teams
• Dealing with feedback forms/feedback form links
• Providing cover for other staff members when necessary

In order to be successful in this role you will need:

• To be a proficient user of Microsoft office applications
• Experience creating events using virtual meeting platforms, e.g Teams/Zoom
• Excellent communication and customer service skills 
• High level of accuracy and attention to detail
• To be a good team player
• Experience in an administrative position, ideally in the same or a similar role
• Experience using a CRM
• Advanced English written and verbal skills

Wherever you are in your career and whatever your expertise, we look for people who:

• Are passionate about providing high quality solutions to our customers
• Love varied work that plays to their strengths while helping them develop
• Want to work together to learn, grow and achieve common goals
• Are excited to be part of a diverse and unique global community
• Who want to be recognised for the unique talents, experiences and insights they bring to Wilmington.

Find what you’re looking for

Our people sought out empowerment and opportunity. And they found both here.

You’ll find what you’re looking for too. Our values help us achieve our goals – whether they’re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation.

Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative.

We are Wilmington PLC. Are you?

Our specialist courses and qualifications support clients to instil core knowledge and skills to comply with the law to achieve their purpose. Join us, and you’ll immerse yourself in a business full of opportunity that values variety, innovation and purpose. You can make a tangible impact in our sector.

Find what you’re looking for at Bond Solon. Apply now.