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Salary We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
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Job Details
Client Success Manager - Global Clients Engagement Programme – CX
London / Hybrid
We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Our Insights colleagues are the masters of using data to resolve challenges. They help brands define what they should stand for, how to reinvent and renew their offer, how to better reach audiences, and how to win with consumers and customers. By collecting substantial data from across the world, they blend human expertise with technology, making sure we can deliver innovative insights to brands everywhere.
We are looking for Client Success Manager to join our CX team. You'll be a trusted advisor to Engage stakeholders focussed on maximising the value of the programme through successful implementation and CX maturity roadmap development. You will be involved in all aspects of support, account management, demonstrating the platform, educating partners and more. All team members look to Client Success for input across all key decisions.
ACCOUNTABILITIES
Working with the Kantar Engage global programme lead, the Client Success Manager provides a central resource to support the executive teams, global client leaders, divisions and clients participating in the client satisfaction program. The Client Success Manager will:
- Help plan and implement successful annual client satisfaction program, both overall, and for individual Global Clients and divisions
- Assist in mapping Global Clients, offices, leadership, brands and clients
- Help guide implementation for new joiners and returning participants (sharing internal and external communication, time and event schedules, action plans, for Global Clients and divisions)
- Coordinate and lead training for leadership teams and divisions on data collection, dashboard use, reporting, analysis and follow-up
- Assist Global Clients and divisions in developing new reports
- Recommend operational program refinements based on initial roll-out
- Assist with platform management and best practice implementation
- Co-write and co-present executive summaries and reports
- Partner with divisions/global client groups to work towards continuous program growth and success
Key Requirements:
- Strong communication skills, both written and verbal
- Outstanding organisational skills
- Strong analytical skills- able to work with data in different formats
- Very proficient in power point and excel and comfortable with databases and dashboards
- Good understanding of Kantar divisions—and how they are structured and work
- Comfortable working on a fast-paced, dynamic, high-profile project
- Be a lateral thinker
- Strong desire to learn new programmes and alternate ways of working
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.
Location
London, South Bank CentralUnited Kingdom Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
