Client Support Administrator

It's no secret that we're an ambitious firm and our vision and our culture truly reflects that. At the heart of this is an outstanding client experience, something that Womble Bond Dickinson prides itself on, and it's something that we've become so well known for. The Legal Solutions Centre (LSC), part of WBD Advance, is an essential part of our business made up of over 70 paralegals and legal executives , project managers, data analysts and Client Support specialists. They use flexible resourcing and time-saving technology to deliver a high-quality , cost-effective service for a range of large scale projects.
The Legal Solutions Centre's dedicated ClientSupport Services team are now on the lookout for a ClientSupportAdministrator to join them in Plymouth.
What will you be doing?
The Client Support Services team provides comprehensive administrative support and the production of regular and on-demand reports within the Legal Solutions Centre and other fee earning teams (including Real Estate, Corporate and Commercial, Dispute Resolution) across the business, acting as the first point of contact for all such queries. The team provide key client co-ordination services to several of the firm's most high-profile growth clients, and works with internal and external clients to satisfy all of their data and admin requirements.
This exciting Client Support Administrator role is very varied and will see you carrying out a wide range of activities including; the opening of new instructions on the firms internal and external case management systems; maintaining files throughout the life of the matter and closing upon completion; carrying out conflict checks for new and existing clients; drafting external correspondence; amending documents; co-ordination of client specific billing runs and ensuring they are completed within their required deadlines; raising regularly scheduled and ad-hoc financial requests as well as other associated administration tasks.
So what are we looking for?
To be successful in this role you'll need as a minimum:

• Previous experience working in an administrative role, and whilst experience in a legal environment would be an advantage, it is by no means essential.
• Computer literacy, having had experience in using Microsoft Word, Excel and Outlook, as well being able to use case management systems.
• Experience managing and prioritising your workload in line with department service level agreements.
• Experience handling multiple ongoing workstreams / projects coming from different areas of a business.
• Excellent communication skills and being able to utilise them via different methods such as emails, phone calls and letters.

What makes it great to work here?
We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits!
As signatories to the Mindful Business Charter, it's important to us that our people are able to maintain healthy and happy lives, both in and out of work. We have a number of resources and initiatives designed to support health and wellbeing and we're very happy to talk flexible working, full-time or part-time working patterns.
Through our DEI initiatives we create an environment in which difference is valued. We have an Diversity, Equity and Inclusion Group, led by our Board Sponsor, which works with our colleague networks (we currently have firm supported networks for race, ethnicity, and cultural heritage, LGBTQ+, disabilities, families, and women's career development and we're in constant dialogue with our people about how we expand our networks to better support everybody). Find out more about ED&I at WBD here . We encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities and sexual orientations.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long term condition and need us to make any adjustments to give you the best possible recruitment process, please let us know by contacting the recruiter on the right hand side of this page.
We are an in-house recruitment team and will always aim to fill our roles directly in the first instance. If you're an agency, please click here for ways that you can work with us.