Cluster Reception Supervisor (Lsrs1)

Job Introduction

We are looking for a Cluster Reception Supervisor to join our Rapport team, based at our client’s offices in the heart of the City of London. Responsible for managing multiple reception sites, your role will be key in ensuring the provision of the highest level of service and meeting the customers’ needs.

The client is one of the Europe’s largest property companies that builds and invests in buildings, spaces, and partnerships to create sustainable places, connect communities, and realise potential. As a Receptionist, you will play a crucial role in providing the highest level of service and care to the client, its customers, guests and service partners in line with service level agreements and set policies and procedures.

This is a permanent role, 40 hours a week; Monday – Friday, covering shifts from 7:30 AM to 5:30 PM as per the client’s needs, on a shift rota basis.

Main responsibilities

• Supporting different buildings, depending on the demand of the operation
• Providing the highest level of service and care to all of the client’s employees and their customers, guests, and service partners in line with service level agreements and set policies and procedures
• Being responsible for all ground floor reception team members, lobby hosting withing the cluster and events coordination
• Maintaining the necessary awareness of building facilities to advise and direct guests appropriately
• Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
• Be confident in dealing with high profile customers and visitors in a busy corporate reception
• Have an excellent command of English, verbal and written
• Be creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
• Have the ability to work independently and as part of a large team
• Display excellent personal presentation and interpersonal skills
• Have passion to deliver excellent guest service in everything that they do
• Preferably have at least 1 year of supervisory experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport