Address
Form of workReception Supervisor - Days
Contract Type - Permanent
39 hours per week
Employment Type - Full Time
Would you like to work in spacious, contemporary hotel close to World Heritage Sites; Tower Bridge and The Tower of London? The Tower Hotel is a 4 star deluxe Hotel overlooking the Thames, next to Tower Bridge. The hotel's 801 bedrooms, restaurants, bars and 19 meeting rooms benefit from stunning views over Tower Bridge and St Katharine Docks
The Role
Working with a team of Receptionists, you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times. Sharing knowledge will be important to you; and you will enjoy coaching your team members and being part of a team that loves what they do.
What we look for
* Previous experience in a customer facing role
* Passionate about delivering the highest levels of service with a desire to learn, work hard and progress
* Comfortable in a front line role facing the public
* Empathetic and able to build relationships
* An open personality who is relaxed and natural in their interactions
* Accurate with good attention to detail
* Demonstrable desire to pursue a hospitality career
* Able to work effectively as part of a team
* Previous experience in a fast paced service environment
What's in it for you?
* Great development opportunities
* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
* Interest free season ticket loans (conditions apply)
* Access to a 24/7 Employee Assistance Program
* Pension and Healthcare Schemes
* Wagestream - get access to earned salary before payday
* Paid volunteering days
* Generous recommend a friend scheme
* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
* Great Recognition program
* ...and many more!
