Collections

Collections 

Salary: £26,000 - £31,000

Hybrid Role 

Leatherhead Based 

Purpose & Objectives of the Role

•    Manage an assigned portfolio of accounts to minimise the volume that progress through the collections cycle. Agreeing repayment plans where appropriate or referring to Recoveries for action where necessary. 
•    Maintain regular interaction with both customers and partners, via email and phone, to maximise account resolution whilst maintaining strong relationships. 
•    Work towards achieving monthly collection targets, whilst maintaining a high-quality assurance standard in all areas. 

Primary Duties & Responsibilities

•    Achieve individual and team monthly collections targets, alongside individual monthly and annual objectives. 
•    Make and receive calls to deal with account-level queries and disputes. Maintaining high quality in all scenarios and abiding by company policies and procedures. 
•    Ensure all accounts follow the correct collections path, with a view to assist customers, partners, and colleagues in the resolution of issues. This can include escalating accounts to the Recoveries team for legal action review when required. 
•    Correspond frequently with partners to ensure productive professional relationships, and to maximise collections
•    Correspond with Insolvency Practitioners when dealing with insolvent accounts, ensuring all paperwork is lodged correctly and dividends are maximised. 
•    Attend and complete any mandatory Compliance training within required timeframes. 
•    Other such duties and responsibilities as may reasonably be required from time to time. 
 

Required:
•    Operated in a high volume, customer focused, result orientated environment with previous experience of Finance and/or Insurance 
•    Excellent communication skills (both written & verbal), be self-motivated, business aware, able to work under pressure and able to organise & prioritise own & team’s workload without supervision
•    Negotiation and mathematical skills
•    Detail orientated
•    Experience/knowledge of how to deal with vulnerable customers 
•    Microsoft Excel, PowerPoint, Word and Outlook intermediate 

Preferred:
•    CICM qualified/student 
•    Debt Collection experience

Benefits: 

• 25 days paid holiday plus Bank Holidays
• Company Contribution of Pension
• Free Car parking at the office
• Collections incentive Bonus on Quarterly basis (not guaranteed) but based on Company set objectives and personal Objectives
• Buy & Sell holiday option up to 1 week extra
• Extra weeks holiday on hitting 10 year anniversary
• Life assurance
• Flexible working Hybrid (but predominantly at home currently)
• Generous maternity, paternity and adoption benefits after one year’s service
• Bereavement leave

If you think that you have the experience and skillset required for this position and would like to know more, click APPLY NOW!!!