Commercial Assistant

JMC are working with a MRO company based in Southend, looking to recruit a new Commercial Assistant to join their team.
This is a Permanent Part Time position based in Southend
25 hours per week at 12.50ph. Working 08:00 - 13:00 but this is flexible.

The Role
The primary purpose of this role is to be responsible for directly administering and managing key accounts for the company's customers.
Other duties involve:

• Work with suppliers and internal departments providing daily continuity, feedback and updates on open repairs
• Administer workflow through to completion meeting customer driven targets
• Directly liaise with customers to answer work order status enquiries
• Respond to RFQ's and react to customers within targeted timeframes
• Work to department sales targets alongside the commercial
• Build and nurture customer relationships, co-ordinate open orders
• Create and continually update customer status reports
• Effectively manage potential customer complaints.
• Gain customer confidence and provide feedback to the customer on non-compliant orders, relay technical information between the workshop engineers and the customer
• Evidence / report customer induced damage.
• Gather commercially sensitive information from customers on pricing, performance and possible opportunities to improve and grow the business
• Administer direct sales enquiries
• Preparation of commercial quotes and invoices ensuring these are of a high standard
• Assist the commercial manager in delivering contract proposals, pricing and presentations
• Advise and assist with contract queries, invoicing issues and credit control

Skills and experience required

• A high Level of Customer Services
• Conscientious confident, computer literate
• Well organised and articulate
• Excellent attention to detail skills
• A good working knowledge of Databases and appropriate software packages
• Valid Right to Work in the UK

To apply please click 'apply now' or alternatively get in touch with a member of the team at JMC Aviation for more information
Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role.
For this opportunity JMC Aviation Ltd is acting as an employment agency.