Commercial Assistant

Job Title: Commercial Assistant

Location: Southend-on-Sea

Salary : 12.50 per hour

Job Description:

The Commercial Assistant role entails directly administering and managing key accounts for the company's customers. This position plays a pivotal role in ensuring smooth workflow and exceeding customer expectations in terms of service standards.

Main Responsibilities and Duties:

- Work closely with suppliers and internal departments to provide daily updates on open repairs.

- Administer workflow through to completion, meeting customer-driven targets.

- Liaise directly with customers to address work order status inquiries.

- Respond to RFQs and customer queries within targeted timeframes, surpassing established customer service standards.

- Collaborate with the commercial manager to achieve department sales targets, maximizing sales opportunities.

- Cultivate and maintain customer relationships, coordinating open orders.

- Create and regularly update customer status reports.

- Effectively manage potential customer complaints and relay technical information between workshop engineers and customers.

- Document and report customer-induced damage.

- Gather commercially sensitive information from customers on pricing, performance, and opportunities for business growth.

- Administer direct sales inquiries and nurture new business opportunities.

- Prepare commercial quotes and invoices, ensuring high standards and approval by the Commercial Manager.

- Assist the commercial manager in delivering contract proposals, pricing, and presentations.

- Provide advice and assistance with contract queries, invoicing issues, and credit control.

- Complete all tasks accurately and in a timely manner, meeting customer and departmental deadlines.

- Perform any other duties within your capabilities as directed by the Company.

Required Skills and Experience:

- Strong customer service skills.

- Conscientious, confident, and computer literate.

- Well-organized and articulate.

- Excellent attention to detail.

- Good working knowledge of databases and appropriate software packages.

Job Types: Part-time, Permanent

Expected Hours: 25 per week

Benefits:

- Company pension.

- Free on-site parking.

Schedule:

- Monday to Friday