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Form of work
SalaryLocations: C heltenham, Ipswich, London
Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.
Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are the Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring, and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.
Why this job matters:
In this role, you will be responsible for protecting the value of managed contracts through managing risks, effectively delivering contractual obligations and excellent stakeholder management for a single large managed contract OR a portfolio of managed contracts.
What you'll do:
- Accountable for the management of contracts, builds a strong relationship with senior customer stakeholders. Is the main commercial interface and lead for the customer of the managed contract on all contractual commercial topics.
- Meets BT teams to explore whether it is possible to deliver customer requirements and takes a view as to whether BT should go ahead with the deal.
- Assesses and manages the in-life contractual obligations and assigns internal BT teams to the relevant tasks (including themselves)
- For the lifetime of a contract, monitors and manages contractual obligations including T&Cs and SLAs; identifies and manages commercial risks and issues.
- Determines effective Change Control: Identifies a change to a contractual agreement and ensures this is managed in the defined way/process; involves the appropriate parties.
- Manages and reports via CGR on commercial aspects of contract performance; uses defined processes and tools to assess and monitor commercial viability.
- Independently maintains records for complex decision points, efficiency of change controls and general support activities in relation to a contract.
- Manages the contract baseline and is responsible for contract conformance. Maintains records of all formal correspondence with the customer.
- Responsible for review and sign off for all formal documentation sent to the customer.
- Management of disputes to resolution
- Manage flow down of terms and conditions to supplier via BT Procurement
- IPR - to protect BT Intellectual Property Rights (IPR) through negotiation of Non-Disclosure Agreements and other appropriate mechanisms.
- Supports contract management organisation across several activities such as contract governance (CGRs), risk management / mitigation & obligations, customer support, debt.
- A good understanding of contract law and commercial constructs, and the ability to apply that knowledge to correspondence and in review of correspondence.
- Commercial management of a complex managed service contract
- Understanding of contract governance including CGR preparation and delivery.
- Understanding of Risk Management for major contracts and/or attended training in Risk Management
- Some knowledge of and where possible qualifications in contract management practices
- Knowledge of Open Book Accounting Contracts
- UK Government Developed Vetting - if you do not have this, you will be required to undertake this clearance.
Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills, and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT's D&I manifesto by searching on our website.
What's in it for you:
- Discounted BT Broadband, TV & mobile packages, and BT products
- On target Bonus
- 10% pension contribution
- Professional development and paid for industry certifications/qualifications.
- Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
- Well-being support for you and your family
- 3 days paid volunteering a year.
- Flexible and smart working (subject to business needs)
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
