Communications Business Partner

Title: Communications Business Partner (Property Services)
Contract Type: FTC – 12 months 
Location: Stratford, London E15 4PH, or Sale, Manchester, M33 6AG
Persona: Agile working                                                                              
Salary: London £45,762 or Regional £39,969 depending on experience     

Closing date for completed applications: 07/07/2024 at 11:59pm              
Interviews will be held on: 16/07/2024 and 17/07/2004 via Microsoft Teams
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

The L&Q Communications Team is looking for an experienced and passionate communicator to provide communications support to our Property Services directorate. This is a vital role at the heart of the business, which includes communicating to residents about our £3bn investment drive to improve the quality, safety and environmental efficiency of their homes, our social value commitment to making a lasting impact in communities, and our work to improve our repairs and maintenance services.

Reporting into the Senior Communications Business Partner, you will act as the link between Property Services and our 35-strong Communications Department, which includes external affairs, internal communications, resident communications and brand and digital functions.

You will work closely with our senior management team and act as an integrated and trusted communications advisor, leading proactive planning and coordinating the delivery of internal, external and resident facing communications which generate positive publicity for L&Q.

The ideal candidate for this role will be experienced in planning and delivering engaging multi-channel communications in a large, complex, fast paced organisation. You will have well developed interpersonal skills and a proven track record in developing collaborative relationships with colleagues at all levels. An excellent copywriter, you will also be proficient at producing, editing and proofing written copy for diverse audiences and developing a range of engaging collateral from printed materials to digital content.

Essential skill sets and experience:

• Background / experience in similar communications roles combining strategic planning and tactical delivery.
• Broad based communications skills and capabilities, with a proven track record of successfully using external, internal and resident and / or customer facing channels and approaches.
• Experience of working in a similarly large / complex / fast paced organisation.
• Experience of / enthusiasm about / interest in working in the housing sector and / or L&Q specifically.
• High quality written English. 

If you are interested in this role and have the experience required, then apply without delay!

NB. We are a multisite organisation and travel between offices may be required at times.

Salary & Benefits:

We offer a competitive annual salary and benefits package which includes:

• 28 days annual leave rising to 31 days PLUS bank holidays
• Agile/hybrid working 
• Excellent pension scheme and non-contributory life assurance
• Investment in your career development with continued support and training (in-house & external courses)
• Employee assistance programme
• Health & Wellbeing program
• Employee discount scheme
• Up to 21 volunteer hours per year
• Strong family-friendly policies

Our commitments

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is one of the UK’s leading housing associations and developers. We house around 250,000 people, primarily across London, the South East and North West of England.

Social purpose is central to everything we do. As a not-for-profit organisation, all the money we make is reinvested into helping house those in greatest need.  

Residents are at the heart of L&Q. Through our co-production model, our residents work with our leadership to develop ideas and make decisions. This model is spearheaded by a Residents Services Board who hold our group board and leadership team to account.  

Our Major Works Investment Programme is the industry’s largest investment programme – almost £3bn over 15 years – to improve the safety, comfort and environmental performance of resident’s homes.  

Building safety is a priority, and we are continuing to deliver one of the largest inspection and remediation programmes in the country, covering nearly 1,900 buildings and over 32,000 homes.  

Our charitable Foundation supports the communities that our residents create, awarding grants to support good causes which promote aspiration and opportunity, and providing free financial advice and support with employment and training opportunities.  

L&Q Living provides care and support services to people with a wide range of needs. This includes older people, people with learning difficulties and mental health needs, and people affected by homelessness.  

For more information, please visit www.lqgroup.org.uk