Community Manager

Role overview
We are looking for an incredible Community Manager for our brand new luxurious site, Viadux in Manchester!
Thekey objective of this role is to ensure the team provides a high standard ofservice to residents alongside an efficient
administration of leaseholdservices in support of 375 units. You will be responsible for our brand new fivestar development in the
heart of Manchester City Centre, focusing on buildingcommunity engagement amongst resident’s whist maintaining a safe and
complaintbuilding.
Ifthis fantastic position is for you, continue reading on and apply now to beapart of an organisation that truly believes that our
people should be at theheart of all our decisions!
Whatdo we offer?
* We offer a basic annual salary of up to £36,000 & amazing benefits: enhanced family leave policies, cycle to work scheme,
season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!
Whatwill you do?
* To oversee the delivery of all aspects of the Property Management Agreement (PMA), ensuring that key time frames and client
commitments are fully met.
* Responsible for residential leaseholders and to ensure the day-to-day onsite management complies with the statutory and
contractual requirements of the lease.
* To prepare and deliver an annual service charge in line with the lease structure, with management of the Monthly expenditure,
debt recovery and contractor payments approvals
* Deliver weekly, monthly and quarterly client reporting on performance and operational budget management.
* Implement and fully support an engagement strategy that includes resident communication and events as well as feedback and
satisfaction levels.
* To ensure site as well as residents/contractors/landlords are compliant with statutory and contractual obligations including
RICS, ARMA and HSE
* Responsible for the Health and Safety building compliance, working alongside the Facilities Manager to oversee the PPM
schedule, maintenance and HSE legislation.
* To act as a role model for the values and key behaviours across the organisation and to promote peak performance through
effective people management, embracing the one-to-one and review process.
* Being the first point of contact for all complaints/feedback taking a proactive approach to resolve where feasible
* Deliver a strong sense of community within the building by fostering resident interaction on-line (e.g. via social media) or
through hosting events.
* Deliver all KPI’s through effective operational management and deliver the highest possible standards in line with Service
Level Agreements.
* Maintain optimum staff retention and employee satisfaction through objective setting, one to one’s, personal development, team
meetings and performance reviews.
Whatare we looking for?
* Strong experience within the property management arena, having managed a luxury building of a similar size
* Knowledge of service charge budgets, Landlord & Tenant Law and an awareness and understanding of building safety, fire safety
and health & safety risk management relevant to residential buildings
* Experience leading on-site teams
* Strong customer service, including negotiation skills and dealing with difficult situations.
* Ability to manage multiple and on occasions conflicting deadlines and support the team to prioritise work, within a busy
environment.
* Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases
or booking systems, (training on in house systems will be provided).
Desirable:
* Health and Safety qualification
* IRPM Level 3 qualification or be willing to work towards
We’renot your usual property company!
Aturbanbubble, we’re redefining the way properties are run through communitybuilding, customer care, and innovation. Thanks to our
team, that deliversoutstanding customer experiences, we’re proud to serve 14,000 residents andgrowing. We’re looking for bold,
ambitious, resourceful team members to manageand create communities. We want to unlimit what our customers expect,
whilstunleashing your true potential.
So,what do you say – interested?
Applynow and join a fantastic organisation that truly believe that our people shouldbe at the heart of all our decisions!
Weare an equal opportunity employer, and invite applicants to contact us toidentify any additional support you may need during the
recruitment process.