Complaints Customer Services Advisor

Complaints Customer Services Advisor

• Islington


• 35 hours per week


• Monday to Friday


• Temporary Assignment - 3 months with the view of extension


• £22.62 per hour PAYE - £29.62 per hour UMBRELLA

Duties:

1. To be responsible for a caseload of complaints and member's enquiries for the Housing Needs and Strategy, Homes and Communities and New Build directorates under the Corporate Complaints Procedure.

2. To regulate the quality of complaints and member's enquiry responses, ensuring they are responded to comprehensively and within the time frames set out within corporate procedures.

3. To be responsible for problem solving and ensuring responses to complaints are appropriate, timely and, where possible, prevent the escalation of the complaint.

4. To issue determinations in relation to complaint outcomes, with a focus on early dispute resolution.

5. To ensure that the department offers a customer-focused response to complaints and representations from complainants, the public and other agencies.

6. To act as the customer-facing point of contact for complaints, member's enquiries and service requests.

7. To cover the administrative duties associated with the Customer Solutions team when necessary.

• Previous complaints experience necessary


• You must be able to travel to Islington

Please apply now to be considered forward.

Thank you,

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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