Complaints Handler

We are currently recruiting for a Complaints Officer position on behalf of our client where you would be working for a fabulous company in Eastleigh. This will be a great opportunity for someone who has had customer service and/or complaints based background who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment. Full training for this role will be provided.

The Complaints Handler Role

This role will involve a variety of customer service tasks including:

· Being the first point of contact for customer concerns, ensuring that issues are identified and are fed back to the appropriate department.

· Respond quickly and effectively to customer queries.

· Dealing with answering both telephone calls and emails.

· Ad-hoc administrative tasks.

· Liaising with other departments across the organisation.

The Ideal Candidate for the Complaints Handler role

To be considered for this role you must show excellent written and verbal communication skills. You should also be confident dealing with customer queries and being able to handle them in an efficient and professional manner. Attention to detail and being able to work on a computer is also key. This company really cares about their customers, so it is important that you also have that care factor. Having previously dealt with complaints/ handled complaints is also preferable for this role.

Additional Information

Please note, due to the volume of applications we are unable to contact each applicant individually. If you have not heard from us within 3 days of application please assume that you have been unsuccessful on this occasion.