Address
Form of work
SalaryGBP27000 - GBP27500 plus fantastic benefits
Dynamite recruitment is looking to recruit an experienced Complaints Handler to join an award-winning business in Portsmouth.
As a Complaints Handler you will be responsible for supporting a busy Customer Service / call centre team and will take full ownership of customer complaints from start to resolution and anything in between
Hours : 40 hours Full time . Monday to Friday
As a Complaints Handler you will be responsible for:
- To manage the end-to-end process for all complaints
- Ensure Compliments and Complaints are being dealt with in a timely manner.
- Ensure Complaints and Compliments are addressed by following our Integrated Management System processes and procedures, highlighting, and escalating when this does not happen to ensure its not repeated.
- Work with third parties to investigate complaints and ensure that the correct action is undertaken to resolve the complaint in a timely manner for the Customer.
- Ensure you manage customer satisfaction feedback from the portal to identify issues to resolve immediately and trends to be addressed for continual improvement.
- To analyse data and measures to monitor performance of Complaints and Compliments that identify areas for improvement.
The ideal Complaints Handler will have / be:
- Will have previous experience as a complaint handler.
- Have specialised in managing end to end complaints.
- Will have good customer service skills and experience.
- Possess good interpersonal skills and ability to communicate at all levels in a professional manner.
- Have an empathetic, patient and positive attitude.
- A confident and professional telephone manner.
- Have good intermediate computer skills in all MS Office applications.
- Be extremely organised and self-motivated, able to self-manage and prioritise work and have a desire to solve problems and eliminate waste.
- Proactive in identifying your development needs and doing something to overcome them.
To be considered please submit your CV asap.
