Complaints Handler

Complaints Handler
Location :Eastleigh / Hybrid working available once trained (3 days at home , 2 days in the office)
Salary @ £14.40 - £15.00 per hour
Hours of work: 37 hours per week Monday to Friday
Duration: 12 weeks and this position could lead on to a contract or permanent position long term
Start Date: Immediate start required
Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Hampshire, our client is looking to recruit Complaints Handlers / Customer Relations Officers to join their busy team on a temporary basis immediately.
As a Complaints Handler /Customer Relations Officer you will be responsible for:
* Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
* Respond and resolve customer complaints and escalations
* Liaise with internal departments and third parties to manage the enquiry with professionalism
* To provide a solution to customers within satisfactory timescales
* Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
* Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.
* To respond to customers needs in person and via email
The Ideal Complaints Handler will have/be:
* Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints
* Excellent English skills with strong letter writing skills.
* Confident, and if necessary, authoritative on the phone.
* Strong interpersonal and influencing skills.
* Ability to prioritise workload
* Work independently as well as part of a team.
* Strong customer service and telephone skills.
* Good negotiating skills.
To be considered please submit your CV Immediately.
INDDYN