Complaints Handler

Are you an excellent communicator with a passion for building relationships?

Are you looking for an opportunity that will allow you to put the Customer First in everything you do?

If so, we have the perfect opportunity for you!

Job Title: Complaints Handler
Location: Bolton
Contract Type: Full time, 37.5 hours per week. Your working hours will be Monday to Friday 9am to 5pm, totalling 35 hours per week. No weekends or bank holidays required! Hybrid after training- 2 office days and 3 home days per week.
Salary: £23,000 - £25,000 per annum with clear career progression upon reaching training milestones

Our client is a prestigious insurance provider that invests in you and your skills and progression!

We have an exciting opportunity for a Complaints Handler to join us in our Bolton office. Working within Commercial Insurance, you’ll be managing complaints through to a fair outcome.

So, if you have experience in claims or complaints handling within the insurance industry or financial sector and a passion for investigation with a curious mind then this could be for you!

What’s in it for you?

With this role you can expect to receive:

• Competitive annual salary of £23,000 - £25,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Employee discounts
• Gym benefits

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term health condition or disability and require reasonable adjustments during the application or interview process please let us know.

What we’re looking for:

• Previous experience within a financial institution, or retail/commercial insurance complaints.
• Retail or commercial insurance claims at Claims Handler level including liability and injury investigations.
• An understanding of how to support customers with characteristics of vulnerability during the complaint process
• Strong knowledge of FCA and FOS regulations.

This position has been defined as an Insurance Distribution Directive IDD role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.