Complaints Handler

Your new company
A well known construction company with an office in Birmingham. This organisation prides themselves on sustainability, employee recognition and future focus.
Your new role
This new role is based in the customer service team focusing on handling complaints. You will be responsible for incoming complaints and managing the resolution via email or letter. You will have to investigate complex cases and write case files to ensure the customer was treated fairly. You are empathetic and will go that extra mile to ensure our customers are treated fairly. You enjoy proactively finding solutions to problems you come across and improving processes rather than waiting on others to do this for you.
What you\'ll need to succeed
You must have a background in complaints handling, written letter writing is preferable. Able to work in a team environment which is based in customer service. This is a hybrid role and must be able to attend the office 2/3 days a week depending on business needs. Great attention to detail and written letter writing skills are essential for this role.
What you\'ll get in return
Flexible hours
Hybrid working 2 - 3 days a week from home
Free on-site parking & close to a train station
Company pension scheme
+ many more
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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