Complaints Handler - Fully Remote - Salary Up To £30,000

Job Title: Complaints Investigator

Location: Remote 

Salary: Up to £30,000

Job Type: Full-time

Job Description:

We are looking for a highly motivated and experienced Complaints Investigator to join our team in the financial services sector. The successful candidate will be responsible for investigating and resolving customer complaints in a timely and efficient manner. The ideal candidate will have excellent communication and interpersonal skills, as well as a strong attention to detail.  

This includes complaints about the mortgage application process, the servicing of mortgage accounts or complaints about historic issues. 

Key Responsibilities:

• Investigate and resolve customer complaints in a timely and efficient manner
• Liaise with customers and internal departments to gather information and evidence
• Conduct interviews with customers and staff as required
• Prepare detailed reports on complaint investigations
• Identify trends and areas for improvement in the complaints process
• Provide feedback to management on complaint handling performance

Requirements:

• Previous experience in a complaints handling role in the financial services sector
• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to work independently and as part of a team
• Good IT skills, including experience with Microsoft Office

If you are interested, please apply today!