Address
Form of workComplaints Handler
Liverpool City Centre
£24,000 - £26,000
A leading finance lender with an established reputation for delivering exceptional service to both retail and commercial clients. A business that has continued to expand year on year yet still embraces the spirit that made it an award winning business in their field.
The Opportunity
Are you a pro at handling complaints and ensuring customer satisfaction? Join their team as a Complaints Handler at this vibrant finance firm in the heart of Liverpool!
Duties and Responsibilities
- Manage and log all incoming complaints, ensuring adherence to policy and regulatory guidelines.
- Collaborate with the Complaints and Quality Assurance Officer and Team Manager to guarantee a seamless complaint resolution process.
- Coordinate with various stakeholders, including dealer/broker partners, customers, field staff, and third-party finance partners, facilitating thorough investigations into raised complaints.
- Supply necessary information for comprehensive reports supporting investigations and proposed final responses to the appropriate teams.
- Identify and report operational risks uncovered during the complaints handling process to the compliance team.
Job Benefits
- Basic salary up to £26,000 based on experience
- Work Arrangement: Hybrid - Mondays and Fridays from the comfort of your home
- Benefits: 25 days holiday, annual bonus
- Monday to Thursday, 09:00 - 17:30, Fridays 09:00 - 17:00
Ideal Candidate:
- We're looking for someone with prior experience in complaints handling
- Experience of working in financial services is highly desirable
- Ideally you will be dedicated to ensuring customer satisfaction.
- You'll need to commute to our Liverpool office for in-person workdays, ensuring a smooth flow of operations.
Join Their Team:
Be a part of a vibrant team in Liverpool, making a difference for our customers. If you're ready to excel in a dynamic environment and have the knack for handling complaints, apply now and be a key player in our customer-centric approach!
Sign up and be the go-to person in resolving complaints and ensuring customer delight!
