Start Date: ASAP
Contract: Initially 3 months
Hourly Rate: £35ltd per hour
Job SummaryThis company is seeking a highly motivated and experienced Complaints Manager to join their team. As a Complaints Manager, you will be responsible for managing a team and dealing with senior managers on a regular basis. You will need to have experience dealing with and managing Children Act Complaints, FOIs and SARs.
Key Responsibilities- Manage a team of complaints officers and ensure that complaints are handled in a timely and efficient manner
- Provide guidance and support to the team in handling complex complaints
- Ensure that all complaints are investigated thoroughly and that appropriate action is taken to resolve them
- Develop and maintain strong working relationships with senior managers and other stakeholders
- Provide regular reports on complaints performance to senior management
- Experience managing complaints in a fast-paced environment
- Experience managing a team of complaints officers
- Experience dealing with and managing Children Act Complaints, FOIs and SARs
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work under pressure and meet tight deadlines
If you are interested in this role and meet the requirements, please send your CV and cover letter to .