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SalaryWe are currently working in partnership with a Housing Association based in East Lancashire, who are recruiting for a Complaints Manager on a temporary contract for four months. The position is due to start immediately, with the potential to go permanent. The hourly rate of pay is negotiable and the role will 36.25 hours per week.
The ideal candidate will have a strong background in managing Complaints teams and is confident in liaising with the Ombudsmen. The role will involve some travel to see tenants and will therefore need a car. The successful candidate is expected to be in the office at least 3 times a week.
Duties will include (but are not limited to):
Experience required:
- Experience required in Social Housing
- Experience working with an Ombudsmen
Skills, knowledge and expertise required:
- Able to implement service improvement plans
- Confidence in liaising with MPS and Councilors
Working hours:
36.25 hours per week
Monday – Friday, 9am-5pm or 8am – 4pm
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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