Compliance Administrator

Exciting New Role available at Smart Parking (nr. Birmingham Airport)

PCN team Compliance Administrator

Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking

ROLE DESCRIPTION

Role Title: Compliance Administrator

Team: Parking Charge Notices (Compliance)

Reports to: Compliance Team Leader

Environment: Office Based, 5 days per week, Open Plan Office

PURPOSE

• To provide efficient, effective, and consistent general administrative support within the Compliance Team and support other departments within the company.

PRINCIPAL ACCOUNTABILITIES

• Resolving helpdesk queries related to the Compliance department.
• Support the department with the Parking Charge Notice (PCN) process by carrying out data entry and administration tasks to a high degree of accuracy.
• Reading, investigating, and responding to Parking Charge Notice (PCN) Appeals and POPLA Appeals.
• Support the managing of Internal & external mail inboxes when required.
• Support the Account Management team with queries from existing clients.
• Interpreting arising issues, using problem solving skills to identify anomalies and implementing actions in accordance with administrative policies and procedures.
• Assisting with reviewing and processing daily payments/refunds; including unassigned payments, bounced payment and cheques.
• Issuing new PCNs with information received by the DVLA and actioning the transfer of liability requests received from hire companies.
• Processing DVLA VQ7 s and audits
• Opening daily post, accurately logging, and distributing to relevant departments.
• Photocopy / scan relevant documents
• Franking outgoing correspondence
• Assisting with other teams workloads when requested
• Any other reasonable, ad-hoc tasks requested by Team Leader.

COMPLIANCE ADMINISTRATOR PERSON SPECIFICATION

Qualifications

• Educated to GCSE Level - English & Mathematics

Personal Attributes

• Good interpersonal skills
• Attention to detail
• Good self-management skills
• Work well under pressure with a varying workload and a continuous improvement mindset

TECHNICAL COMPETENCIES

• Time management, organisation, prioritisation, and coordination skills
• Proficient in Microsoft Office
• Basic understanding of the General Data Protection Regulations (GDPR), or a willingness to learn
• Basic understanding of the British Parking Association Code of Practice and associated guidelines

BEHAVIOURAL COMPETENCIES

• Taking ownership and being responsive
• Strong Client Service acumen
• Communication skills (verbal and written)
• Teamwork and collaboration
• Integrity, openness and honesty doing the right thing and doing what you say you will
• Problem-solving and using sound judgement

Click to apply now to be our new Compliance Administrator!