Contact Centre Advisor

Our client has a fantastic opportunity for a Contact Centre Advisor to join their company based on the outskirts of York.

This is a permanent, full-time role (37.5 hours per week), working four days over seven, on rotation.

The role is office based, working day shifts between Monday to Friday 8.00 - 18.00, with some weekend shifts available.

A competitive salary is on offer plus performance bonus.

Other benefits include free parking, access to rewards, cycle to work scheme, bring your dog to work day, team events including summer, Christmas party and meals out etc.

This growing business offers career progression opportunities and has seen multiple members of the Contact Centre team move across into management and other departments.

You will:

• Be highly confident and comfortable working with multiple contact types in a Contact Centre.
• Have the skills and ability to offer excellent customer service and always demonstrate a professional attitude.
• Always look to maximise sales opportunities by upgrading customers to our plans and reunification services.

Requirements:

• Previous Contact Centre experience desirable.
• Experience with Zendesk and CX Engage Contact Centre solution an asset.
• Transferable customer service skills from either a Contact Centre, retail, or hospitality environment.
• Be highly driven to succeed, achieve targets and KPIs.
• Must be based in (or can easily travel to) York area.

Please apply by uploading your CV (with full employment history and contact details of at least two referees - one of whom should be your current or most recent employer).

To be eligible to apply for this role, you must also have the legal right to work in the UK.

For an informal discussion about this role please call Madison or Georgina.