Contract Manager

Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.

We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients.

Excellerate Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.

If you have the ability to contribute to the team and want to help promote our Company values, are able to be friendly, polite but assertive whilst always remaining professional.

Reporting to: Contract Manager

Responsible for: Site Supervisor, Day Janitors, General Cleaners, Sub-Contractors and Service Providers

Main purpose of job: To effectively support the Contract Manager in site business to the satisfaction of the client and company via the direction of the appropriate Manager.

Key result areas: Through effective client liaison, staff management and supervision ensure that all activities are carried out in a safe manner, in compliance with relevant legislation and policies, and to financial targets.

Responsibilities/Duties:

Core Function

• Work with and support our client’s Facilities Department, contract management and team members in the day-to-day service delivery upon site.
• To actively assist the team in the delivery of services on site
• Communicate effectively with both the client, and Excellerate Account management team, sub-ordinate cleaning staff and sub-contractors on a daily basis

• Ensure staff retention and motivation and develop team members.
  

• Assist in the preparation and delivery of internal management information and client reports.
  
• To be accountable for the development of employees by identifying training needs and utilising resources provided by the company to progress their skills and knowledge.
  
• To ensure compliance with all company’s HR policies and procedures by strictly adhering to and acting upon within authority, and that no action is initiated unless authorised by your line Manager.
  
• To actively encourage and promote team spirit and development.
  
• To recognize the potential for growth within the contract and for new business, and communicate these to your line manager.
  
• To be accountable for payroll and ensure that all team members use the various electronic devices for clocking in and off shift in line with appropriate process.
  
• To carry out ad hoc site QA inspections in line with Excellerate electronic reporting tool/s or specific client requirements/ specification and satisfaction and complete relevant paperwork ensuring all deadlines are met.
  
• To be accountable and to respond to all relevant corrective actions or help desk issues appropriately within the designated time scales and complete all necessary documentation.
  
• To be accountable for the implementation and adherence to all Company Health and Safety policies, procedures and instructions and to confirm their effectiveness through planned Health & Safety audits and regular reviews.
  
• To attend training courses as requested and update own personal skills and knowledge in areas of business, cleaning industry advancement and in particular health & safety.
• Role Requirements:
  

• Have the right to work in the UK
• DBS check is required

Hours and Salary

• Monday to Friday
• 40 hours per week £40,000

Benefits

• Company Car, Laptop, Mobile Phone
• Holiday Entitlement 25 days + 8 B/Holidays
• Hastee Pay
• Employee Assistance Programme

Location: North West covering other part of the UK