Contract Manager (Remote)

At SYNLAB, we are committed to advancing scientific and clinical practice through innovation, research and development. All our laboratories comply with industry standards and hold the accreditations relevant to their field of work. For laboratory-specific information, please see individual service pages.

We are proud to work with the NHS (National Health Service) through several hospital partnerships. These combine clinical excellence with the very best in innovation and transformation. SYNLAB’s involvement has enabled the NHS to realise many benefits, such as major improvements to patient services, access to state-of-the-art laboratories and diagnostic services, and better value for money.

We are recruiting a Contract Manager to support our Southwest Pathology Services (SPS) business in Somerset. The role is remote, but one is required to visit the site occasionally.

Job Summary

• Responsible for managing a portfolio of contractual relationships and Service Level Agreements with SPS’ pathology customers, including Somerset NHS Foundation Trust (Trust) and others.
• Acts as the primary interface to customers and senior stakeholders with respect to the contractual obligations under the contracts and related agreements.
• Provides expert contractual management and advice to ensure adherence to contractual obligations, minimise risks and issues, and achieve SPS’s strategic and financial objectives.
• Promote effective working relationships with key stakeholders.
• Actively develop robust contract management policies and procedures to ensure the achievement of quality standards and control of expenses.

Essential Skills and Requirements

• Experience in customer contract management or related experience working in a commercial environment
• Significant demonstrated experience in handling high-value complex contracts
• Excellent interpersonal skills and high ability to build relationships with internal and external stakeholders
• Excellent written and oral communication skills to give authoritative advice and influence colleagues and external stakeholders
• Excellent commercial awareness
• Demonstrated commercial negotiation skills
• Significant experience in managing commercial risks
• Strong problem-solving and decision-making skills
• Strong academic ability
• Ability to continuously meet deadlines and deal with high workloads
• Ability to work independently, flexibly and with an energetic, pragmatic down to earth approach

About Us

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.

We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.

We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.

We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.

SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law