Contract Manager

About The Role
This role is responsible for leading a team of employees to provide a fully integrated Soft FM service; managing all operational teams employed to ensure efficient and effective service provision in line with agreed budgets and service specifications; monitoring and reporting on the quality of service and financial performance of the contract, to include innovation in service delivery to the client.
OCS is now looking for an experienced PFI operator, preferably with a background in the healthcare environment.

You will be working Monday to Friday, 08:30 to 17:00, 37.5 hours per week on a permanent, full-time basis.

Duties:

• To ensure that a safe working environment is maintained through compliance with all company and Trust health and safety policies and procedures.
• To build, lead and manage an effective team focussed on delivering operational and service excellence in a complex stakeholder environment.
• To understand the contract and payment mechanism in detail and to manage the contract commercially, minimising risk whilst creating value.
• To take ownership of the P and L of the contract and to deliver performance in line with the budget agreed with the sector.
• To ensure that you and your team live and breathe the OCS core values of Care, Safety, Trustworthy and Expert.
• To develop excellent relationship with the Trust's staff and the SPV and Project Co.
• To ensure that all staff are appropriately trained in all aspects of their duties and that training records are maintained in accordance with the contract. In particular, ensure that all staff have received induction training and OCS Impact and Healthy Behaviours training.
• To ensure appropriate levels of staff are recruited and retained through effective leadership, engagement and motivation.
• To carry out appraisals for direct line reports in line with company guidelines and to monitor and support staff development, identifying individuals with specific skills and the ability to progress.
• To undertake any other ad hoc duties as reasonably expected by the role.
• To lead by example and actively participate in all health and safety matters, ensuring that there is a culture of engagement in, and promotion of, an exemplary Health and Safety environment. to promote a proactive approach to health and safety.
• To ensure that OCS's commitment to Health and Safety is reflected positively through your own actions and those of the management team directly reporting to you.
• To ensure that your teams are properly trained to competently carry out their duties and responsibilities and acknowledge and accept a personal responsibility for health and safety.
• To ensure that safe systems of work are produced and communicated to your team and team members prior to the commencement of work activities.
• To ensure that all work activities are properly managed and supervised.
• To manage the health and safety performance of your teams and take appropriate investigative action and disciplinary action (if required) for any breaches in accordance with company procedures or health and safety legislation and to ensure that reportable incidents are reported in accordance with company policy and legislation.
• To build and promote an open and "just culture" for safety that actively encourages any issues or causes for concern being raised by staff at all levels.
• To work closely with the Group Health and Safety team to obtain advice and support, and ensure that safety initiatives are implemented within your areas of control.
• To carry out and complete the site audits and Safe Site Inspections (SSIs) in accordance with company requirements, which may be varied from time to time.
• To ensure you comply with the company's Near Miss reporting procedure.

Requirements:

• Demonstrable management experience operating within a Healthcare PFI multi-service soft services FM environment with strict payment mechanisms and the need to use MI to support contractual position. ( Essential).
• Proven track record of delivering effective customer service and operational excellence whilst maintaining targetted operating margins in a Healthcare environment.
• Previous experience of leading a large, diverse workforce
• Bics membership is an advantage.
• ILM Level 5 or above membership is an advantage.

• Can do' attitude
• Team player, self-motivated and results orientated with effective inter -personal skills and the ability to communicate at all levels.
• Must be a flexible hands-on manager, prepared to do the work (when required) and not just manage it.
• Highly organised with excellent time management skills and the ability to prioritise workload and delegate effectively.
• Genuine desire to mentor and develop subordinates, counselling and coaching as necessary.
• Strong influencer, with excellent interpersonal skills.
• Demonstrable financial and commercial acumen, highly numerate.
• Superior customer service and relationship management skills.
• Ability to work as part of a team and autonomously.

About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.