Contract Support

Crawley Contract Support Monday - Friday -£34,000 COMPANY PROFILE Leading FM provider worldwide Over 70,000 employees Purpose of the Job To provide exceptional customer service and business support to contribute to the continued growth and success of the Business. The purpose of the Contract Support is to support the Lead Contract Support with all aspects of the contract. Take ownership and co-ordinate the day-to-day reactive tasks. Main duties and responsibilities Review and ensure that Finance Sheets are kept up to date and all quoted works are quoted in a timely manner and WO raised in My Finance & My Buy following approval by the customer. Communicate with client throughout the process of the quoted works being completed from initial raising and acceptance right through to customer satisfaction after works are completed. To provide cover for the Contract Support Team during training/annual leave/sickness To ensure the timesheets for the engineers are posted on a timely basis before the weekly cut-off and ensuring the accuracy of the data input To ensure that Observations are raised on Harbour in a timely basis and send status reminders to the team throughout each month Undertake general office duties relating to the contract including: Correspondence and filing Stationery ordering and administration Subcontractor's administration Toolbox Talks/Legislation process updates within logbooks Archiving Contract escalation process. Updating of sub-contractor emergency contact details Ordering of engineer's uniform Skills/Experience A good basic education is essential, with at least GCSE passes in Maths and English or equivalent. Good PC based skills, with experience in Microsoft Applications - intermediate to advanced level Ability to work independently and with minimal supervision. Team Player Previous experience of a customer-facing role. Some financial experience would be an advantage. Must demonstrate a strong sense of customer focus